The Etiquette Edge: The Unspoken Rules for Business Success

The Etiquette Edge: The Unspoken Rules for Business Success

Language: English

Pages: 176

ISBN: 0814472427

Format: PDF / Kindle (mobi) / ePub

"Intelligence, ambition, and skill can take you a long way to achieving your career goals--but no matter where or with whom you work, one of the factors most essential to your success is knowing how to act and interact with your colleagues. In the modern workplace, if you lack good communications skills, social savvy, and a sense of appropriate behavior, you'll be going nowhere fast.

The Etiquette Edge gives you a clear, commonsense approach to making "good behavior" a competitive advantage. Packed with quizzes, helpful checklists, and clear examples, this practical book shows you how to:

* Make a great impression on bosses, and get along with "enemies"

* Deliver uncomfortable-to-convey information with tact and finesse--including condolences

* Turn your body language into a communication asset

* Register complaints without sounding like a troublemaker

* Skillfully schmooze your way to success...and much more

Rather than dwelling on dry, nitpicky rules, The Etiquette Edge gives you the straight scoop on the most effective communication and behavior styles for negotiating the complex terrain of today's workplace--and getting ahead!"

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have trouble dealing with your superior’s personality, you essentially have two choices. If the situation becomes intolerable, you may want to seek another job, or you can acknowledge, accept, and learn to deal with your boss’s personality and behavior. Ideally, you can become a beneficial ally, leveraging your strengths and differences to offset each other’s quirks and ultimately to create a powerful team. The Bottom Line Some people are harder to get along with than others, and if one of

how great your new company is. Be upbeat, but keep your enthusiasm under control. Avoid gloating over the big salary or the fabulous benefits package. You won’t gain anything by encouraging others to leave, either. What’s right for you may not be right for them. Even if the situation you are leaving is difficult for others also, don’t make them feel bad about staying. They may not have the option. Help ensure a smooth transition. Cantore also warns against assuming the short-timer’s attitude.

chance, but the boss is on a tear about absenteeism.” When you’re the receiver of bad news . . . Listen to the entire message before reacting. Be open about how you’re currently feeling, so that the sender will understand if you can’t help becoming emotional. At the same time, avoid irrational emotional outbursts. Paraphrase what you heard. Acknowledge valid points. Ask for specific examples. Don’t accept vague generalities such as “You have a bad attitude.” If the unwelcome information

communication relaxing, in job interviews “Reply to All” feature, in e-mail requests, praising before research, for job interviews reservations, in dining out resignation from job respect importance of in job interviews response, to gifts Rosakis, Laurie and Bob rude behavior impact of refusing to return schedule management self-confidence after being fired in job interviews self-deprecating humor self-development self-disclosure balancing openness and privacy in demanding

call immediately (even if all you do is leave a message) and follow up with a note. The receiver benefits from the strengths of both channels of communication: the richness and spontaneity of the spoken message and the permanence and authority of the written form. You can also follow up with an oral thank you after you’ve put it in writing. This response doesn’t have to be part of a formal process; you can simply do it when the occasion arises. For example, when you see the person next, you can

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