Speak Up, Show Up, and Stand Out: The 9 Communication Rules You Need to Succeed
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MASTER A NEW WAY OF COMMUNICATING TO BUILD INFLUENCE AND ACHIEVE UNPARALLELED SUCCESS
Speak Up, Show Up, and Stand Out provides the rules for exemplary business communication.
This lean and effective guide isn’t just about choosing the right words; it's a whole new way of communicating to achieve unparalleled success. It offers the tools and skills readers need to build influence, deliver results, and significantly increase their communication effectiveness.
a meeting where you feel the team is ignoring an important issue. The meeting has been going on for over two hours. The group is embroiled in a heated discussion. Out of exhaustion, your team leader is about to accept a watered-down compromise in an attempt to appease everyone. You step into your discomfort zone and speak: You: I know we’re all feeling pressure to solve this issue. I suggest that we take a moment and set this discussion aside and talk about how we are talking to each other. Our
mistake. I will have clean-up conversations with the appropriate person, and I will: Take accountability and apologize. Correct the immediate situation. Make a promise for the future. I will follow up to ensure that problems are resolved. And I will take preventive action to keep the same or similar breakdowns from occurring in the future. I will capture the value of my mistake and use it to build and strengthen relationships, become more effective, and create a fresh start. Don’t Wait to
these questions with your group: 1. How did you handle this mistake? Did you make things right with yourself, and how quickly? Did you make things right with others, and how quickly? 2. With the benefit of hindsight, and knowing that you are a different person today than when you made the mistake, what have you learned about yourself from this mistake? 3. What will you do differently in the future if you encounter a similar situation? 4. Are there any unresolved issues as a result of this
precision and clarity, these word traps grate on your nerves. Instead of hearing what the person is saying, you get stuck on phrases that you think should die a horrible death. Take a business meeting where a coworker says, “Thanks for reaching out to Bill. We need to think outside the box to leverage his business.” You cringe at the overused words “reaching out,” “outside the box,” and “leverage.” Or you’re with a friend who says, “Well, I’m totally shocked, but, ya know, like there’s more to
however, you may want to explore the powerful communication strategies and skills contained in this book and select the ones that work best for you. The Communication Approach Guaranteed to Work If you want something that is guaranteed to position you as a serious player, there’s only one approach: 100% accountability. When you are 100% accountable, you take control of your results and your relationships with others. You gain the power to do extraordinary things. You can influence people,