Never Split the Difference: Negotiating As If Your Life Depended On It
Chris Voss, Tahl Raz
Language: English
Pages: 288
ISBN: 0062407805
Format: PDF / Kindle (mobi) / ePub
A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations—whether in the boardroom or at home.
After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss’s head, revealing the skills that helped him and his colleagues succeed where it mattered most: saving lives. In this practical guide, he shares the nine effective principles—counterintuitive tactics and strategies—you too can use to become more persuasive in both your professional and personal life.
Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion.
Competitive Strategy: Techniques for Analyzing Industries and Competitors
How to Open & Operate a Financially Successful Landscaping, Nursery, or Lawn Service Business
Be a Sales Superstar: 21 Great Ways to Sell More, Faster, Easier in Tough Markets
technique) that follows a very basic but profound biological principle: We fear what’s different and are drawn to what’s similar. As the saying goes, birds of a feather flock together. Mirroring, then, when practiced consciously, is the art of insinuating similarity. “Trust me,” a mirror signals to another’s unconscious, “You and I—we’re alike.” Once you’re attuned to the dynamic, you’ll see it everywhere: couples walking on the street with their steps in perfect synchrony; friends in
be improved. THE RULE OF THREE I’m positive that sometime in your life you’ve been involved in a negotiation where you got a “Yes” that later turned out to be a “No.” Maybe the other party was lying to you, or maybe they were just engaged in wishful thinking. Either way, this is not an uncommon experience. This happens because there are actually three kinds of “Yes”: Commitment, Confirmation, and Counterfeit. As we discussed in Chapter 5, so many pushy salesman try to trap their clients into
talk. I’m one, so I know: the only time I’m silent is when I’ve run out of things to say. The funny thing is when these cross over. When an Analyst pauses to think, their Accommodator counterpart gets nervous and an Assertive one starts talking, thereby annoying the Analyst, who thinks to herself, Every time I try to think you take that as an opportunity to talk some more. Won’t you ever shut up? Before we move on I want to talk about why people often fail to identify their counterpart’s style.
established a kind of shared identity with this Christian, we were in. Not simply because of similarity alone, but because of the understanding implied by that moment of similarity. THE POWER OF HOPES AND DREAMS Once you know your counterpart’s religion and can visualize what he truly wants out of life, you can employ those aspirations as a way to get him to follow you. Every engineer, every executive, every child—all of us want to believe we are capable of the extraordinary. As children, our
Dutton, Kevin, 149, 150 Ecuador kidnapping, 164–67, 169–70 Egypt-Israel peace treaty, 133 email technique, 20, 92–93, 95 emotion amygdala and fear, 55, 61, 62 anchoring emotions, 20, 128–29 avoiding escalations, 204 careful use of, 204 communication derailed by, 49 contract for Robin Williams in Aladdin and, 123 decision-making and, 122, 123 detecting the other person’s, 55–56 Harlem stand-off negotiation, 49–51, 54–55 intentionally mislabeling, reason for, 91, 94 Iranian sanctions
