Business Notes: Writing Personal Notes That Build Professional Relationships
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In today's high-tech business world, where we all rely heavily on voice mail, E-mail, and faxes, we can't underestimate the value of a personal note. Sometimes we all need a little help in finding just the right words. Whether it's thank you's, condolences, business memos or personal notes, Business Notes will help you craft an appropriate message for any situation.
difference between that and taking a fresh piece of paper. When they get a report back with a note like this, they know I have really looked at it.” Relay Compliments Another way to recognize employees is to pass along praise from others outside the company. Did a satisfied customer call to say, “Dan worked like a beaver to satisfy our needs,” or “Our job’s coming up. Could we have Jerry install it?” Transmit that information not only to the person who has been singled out for praise but
familiar with the New York City metropolitan area. I have successfully sold and marketed consumer services and have lived in northern New Jersey for twenty years.” Tasteful humor can sometimes work, too. Take the following example of a burned-out attorney who quit his job as an assistant D. A. for a quiet life in the country. A few years later, ready for a comeback, the lawyer wrote to his former boss, “I have decided to return to a life of crime.” Now, that’s a great opening. Paragraph 2:
like this: Dear ———————, Thank you for all your business last year. I look forward to working with you in the next. Best, Though most people rarely receive thanks for the Christmas cards they send, she gets a 50 percent response. “People feel good when they get my card—it’s a nice way to end the busy holiday season. And then you can respond back with ‘Have you heard about the XYZ merger’ or ‘I just shipped the Houston order,’ and you’ve got a dialogue going,” she says. If you feel
extremely close to the recipient or the person who has died. These guidelines will help. Personalize. Say something specific, even if you’re writing to someone you’ve never met, such as the widow of a colleague. A remark like “With deepest sympathy on the loss of your loved one” is very gen-eral and could apply to anyone. At least mention who has died, as in “on the loss of your sister.” A little detail like that matters. If you wish, you can add, “You are in our thoughts,” which is what people
message in capital letters, either. It’s considered rude—the equivalent of shouting at someone—and it’s hard to read. Avoid unnecessary messages. “Do you know how many E-mail messages I have to deal with every day? Just drop me a note; don’t send me E-mail!” says a marketing director. Remember, too, that nothing will replace talking face-to-face with colleagues, subordinates, and your boss. If you overdo E-mail and send it for everything, you can dilute its impact. Here’s a general guideline: